TERMS AND CONDITIONS

(TERMS OF USE FOR FLEXLOGISTICS.EU)

Effective Date: [Date, e.g., January 01, 2026]

§ 1. General Provisions

  1. These Terms and Conditions (hereinafter referred to as the “Terms“) define the rules for using the website available at https://flexlogistics.eu (hereinafter referred to as the “Website” or “Service“).
  2. The owner and administrator of the Website is: [FLEX Logistics Services Poland Sp. z o.o.] Registered office address: [Czysta 10/2, 31-121 Kraków, Poland] Registered in the [
    District Court for city of Cracow-Downtown, XI Commercial Department of the National Court Register. Entered into the National Court Register]     under number: [KRS 0000823826], VAT ID (EU VAT): [PL6762576552], (hereinafter referred to as the “Service Provider” or “Administrator“).
  3. Contact details for the Service Provider:
    • E-mail address: [info at flexlogistics.eu]
    • Phone number: [+48 791 409 460]
  4. These Terms constitute the regulations referred to in Art. 8 of the Act on Providing Services by Electronic Means and comply with relevant EU regulations, including the Digital Services Act (DSA).

§ 2. Definitions

  1. User – any natural person, legal person, or organizational unit without legal personality using the Website.
  2. Electronic Services – services provided electronically by the Service Provider to the User via the Website (e.g., browsing content, contact form).
  3. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data.
  4. DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (Digital Services Act).

§ 3. Scope and Nature of Services

  1. The Website serves an informational and business purpose, presenting the logistics and fulfillment offer of the Service Provider.
  2. The Service Provider offers the following free Electronic Services via the Website:
    • Access to content regarding fulfillment services, warehousing, and logistics.
    • Interactive Contact Form to submit business inquiries.
    • Newsletter subscription (if applicable).
  3. Important Note: These Terms apply strictly to the use of the Website. The actual provision of fulfillment services (warehousing, shipping, etc.) is governed by separate B2B commercial contracts signed individually with Clients. Information provided on the Website does not constitute a binding commercial offer under the Civil Code but rather an invitation to treat/negotiate.

§ 4. Technical Requirements

To use the Website properly, the User requires:

  1. A device with Internet access.
  2. A standard, up-to-date web browser with cookies and JavaScript enabled (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).
  3. An active e-mail account (only required for using the Contact Form).

§ 5. Digital Services Act (DSA) Compliance

  1. Single Point of Contact: In accordance with the DSA, the Service Provider designates a single point of contact for Member States’ authorities, the European Commission, and the Board for Digital Services, as well as for Users. This contact point is: [info at flexlogistics.eu]. Communications can be conducted in [English].
  2. Illegal Content: Users are strictly prohibited from transmitting any content via the Website (e.g., through contact forms) that is illegal under applicable EU or national laws (e.g., hate speech, terrorist content, copyright infringement).

§ 6. User Obligations

  1. The User agrees to use the Website in a manner consistent with applicable laws, social norms, and these Terms.
  2. The User is prohibited from:
    • Providing unlawful content.
    • Interfering with the security or integrity of the Website (e.g., hacking, DDoS attacks, introducing malware).
    • Using the Website for spamming or unsolicited commercial communications.
  3. The Service Provider reserves the right to block access to the Website for Users who violate these Terms.

§ 7. Intellectual Property

  1. All content available on the Website, including text, graphics, logos, images, videos, and software, is the property of the Service Provider or its licensors and is protected by copyright and intellectual property laws.
  2. Reproduction, modification, distribution, or public display of any part of the Website for commercial purposes without the prior written consent of the Service Provider is strictly prohibited.

§ 8. Limitation of Liability

  1. B2B Context: To the fullest extent permitted by law, the Service Provider shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Website, including loss of data or business profits.
  2. The Service Provider strives to ensure that the information on the Website is accurate and up-to-date. However, the Service Provider does not guarantee the completeness or accuracy of the information and bears no liability for decisions made by the User based on this information.
  3. The Service Provider is not liable for interruptions in the Website’s operation caused by force majeure, technical failures, or maintenance work.

§ 9. Complaint Procedure

  1. Users have the right to file complaints regarding the functioning of the Website (technical issues).
  2. Complaints should be submitted via e-mail to: [info at flexlogistics.eu].
  3. The complaint should include: the User’s contact details, a description of the problem, and the date of occurrence.
  4. The Service Provider will respond to the complaint within 14 days of its receipt.

§ 10. Data Protection and Cookies

  1. The Administrator of the User’s personal data is the Service Provider.
  2. Personal data is processed in accordance with the GDPR.
  3. The Website uses cookies to ensure proper functioning and for analytical purposes.
  4. Detailed information on data processing and cookies can be found in the Privacy Policy, available at: [https://flexlogistics.eu/privacy].

§ 11. ODR Platform (Consumer Disputes)

  1. If the User acts as a consumer (not a business entity) and resides in the EU, they have the right to use the European Online Dispute Resolution (ODR) platform.
  2. The ODR platform is available at: http://ec.europa.eu/consumers/odr/.

§ 12. Final Provisions

These Terms are effective as of [01 Jan 2026].

These Terms shall be governed by and construed in accordance with the laws of [Poland], without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts competent for the Service Provider’s registered office (unless mandatory consumer protection laws require otherwise).

The Service Provider reserves the right to modify these Terms at any time. Changes become effective upon their publication on the Website.