Privacy Policy
Last updated: 15 May 2026
1. Who We Are
The website https://flexlogistics.eu is operated by:
FLEX Logistics Services Poland Sp. z o.o.
Czysta 10/2
31-121 Krakow, Poland
KRS: 0000823826
NIP / VAT ID: PL6762576552
REGON: 38531911100000
EORI: PL676257655200000
In this Privacy Policy, “FLEX.”, “we”, “us” or “our” refers to FLEX Logistics Services Poland Sp. z o.o.
If you have any questions about this Privacy Policy or about how we process personal data, you can contact us through the contact form on this website or at [email protected].
2. Personal Data We Collect
We may collect and process personal data when you use our website, especially when you fill in a contact form, request a quote, subscribe to marketing communications, leave a comment if this function is enabled, or interact with our pages and content.
The data we may process includes:
- your first name and last name;
- your email address;
- your phone number;
- your company name;
- information you send to us in a message, inquiry or quote request;
- technical information such as your IP address, browser type, device type, pages visited and cookie preferences.
3. Contact Forms and Business Requests
When you contact us through the website, we use the information you provide to respond to your request, prepare a quote, discuss our logistics services with you or manage the follow-up of a potential or existing business relationship.
The legal basis for this processing may be the performance of pre-contractual steps, our legitimate interest in responding to business inquiries, or your consent where consent is required.
4. Newsletter and Marketing Communications
If you subscribe to a newsletter or agree to receive marketing communications, we may use your email address to send you information about our services, content, updates or offers.
You can unsubscribe at any time by using the unsubscribe link in our emails, where available, or by contacting us directly.
5. Comments
If comments are enabled on the website and you leave a comment, we collect the data shown in the comment form, as well as your IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address may be provided to the Gravatar service to check whether you use that service. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
6. Media
If you upload images to the website, you should avoid uploading images that contain embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images published on the website.
7. Cookies
Our website uses cookies to ensure proper website functionality, remember your preferences and, where you consent, help us understand how visitors use the website.
Strictly necessary cookies are used to save your cookie preferences and support essential website functions. These cookies should remain enabled so that the website can work correctly.
With your consent, analytics cookies may be used to help us understand how visitors interact with the website. These cookies may collect information such as pages visited, approximate session activity, device type and browser type.
If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These cookies are for your convenience so that you do not need to enter the same details again when leaving another comment. These cookies may last for up to one year.
If you visit a login page, a temporary cookie may be created to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in, several cookies may be created to save your login information and screen display preferences. Login cookies usually last for two days, while screen option cookies may last for up to one year. If you select “Remember Me”, your login may persist for two weeks. When you log out, login cookies are removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the ID of the article you edited. It usually expires after one day.
8. Analytics
With your consent, our website may use Google Analytics to collect anonymized information such as the number of visitors, the most popular pages and how users interact with the website.
This information helps us improve the content, structure and performance of the website. You can enable or disable analytics cookies through the cookie settings on the website.
9. Embedded Content From Other Websites
Pages or articles on this website may include embedded content, such as videos, images, articles or external tools. Embedded content from other websites behaves in the same way as if you had visited the external website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content, including if you have an account and are logged in to that third-party website.
10. Who We Share Your Data With
We do not sell your personal data.
We may share certain data with technical service providers or partners required for the operation of the website and our services. This may include hosting providers, email providers, analytics providers, security tools, form management tools, CRM systems, marketing tools or spam detection services.
Where necessary for a specific request or service, we may also share relevant data with logistics partners, carriers, customs partners, warehouse partners or other operational providers involved in handling your request.
Where necessary, we may also process or disclose certain data to comply with legal obligations, defend our rights, prevent fraud or respond to a legitimate request from a competent authority.
If you request a password reset, your IP address may be included in the reset email.
11. How Long We Retain Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Messages sent through contact forms may be retained for the time necessary to process your request and manage the business relationship.
Business and accounting records may be retained for the period required by applicable tax, accounting and legal obligations.
If you leave a comment, the comment and its metadata may be retained indefinitely so that we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who have an account on the website, if any, we may also store the personal information provided in their user profile. Users can see, edit or delete their personal information at any time, except for their username. Website administrators can also see and edit this information.
12. Data Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. We make reasonable efforts to protect personal data, but we cannot guarantee absolute security.
13. International Transfers
Some technical providers or third-party services used by the website may process data outside the European Union or the European Economic Area. Where applicable, such transfers are protected by appropriate safeguards in accordance with applicable data protection laws, such as adequacy decisions or Standard Contractual Clauses.
14. Your Rights Over Your Personal Data
Under the GDPR, you may have the following rights regarding your personal data:
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restriction of processing;
- the right to object;
- the right to data portability, where applicable;
- the right to withdraw consent at any time, where processing is based on consent.
You may request an exported file containing the personal data we hold about you, including any data you have provided to us. You may also request that we erase your personal data. This does not include data we are required to keep for administrative, legal, tax, accounting or security purposes.
To exercise your rights, contact us through the contact form on the website or at [email protected]. We may ask for additional information to verify your identity before processing your request.
You also have the right to lodge a complaint with the competent supervisory authority. In Poland, this is the President of the Personal Data Protection Office, known as Prezes Urzędu Ochrony Danych Osobowych.
15. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Technical and analytics data may be processed by service providers used for hosting, security, cookies, analytics or the proper operation of the website.
Data submitted through business inquiries may be processed through communication, CRM, logistics or operational systems used to handle your request.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technical tools or applicable legal requirements.
The version published on this page is the currently applicable version.
