PRIVACY POLICY

FLEXLOGISTICS.EU

Last Updated: [Date, e.g., January 01, 2026]

1. Introduction

This Privacy Policy describes how [FLEX Logistics Services Poland Sp. z o.o.] (“we”, “us”, or “our”) collects, uses, and protects the personal data of individuals who visit the website https://flexlogistics.eu (the “Website”). We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. Data Controller

The controller of your personal data is: [FLEX Logistics Services Poland Sp. z o.o.] Address: [Czysta 10/2, 31-121 Krakow, Poland] VAT ID: [PL6762576552] Email: [info at flexlogistics.eu]

3. Types of Data Collected and Purpose

We process your data for the following purposes:

  • Contact and Inquiries: When you fill out our contact form, we collect your name, email address, phone number, and any information provided in your message.
    • Legal basis: Art. 6(1)(b) GDPR (taking steps at the request of the data subject prior to entering into a contract) or Art. 6(1)(f) GDPR (our legitimate interest in responding to inquiries).
  • Website Analytics: We collect technical data such as your IP address, browser type, and behavior on our site (pages visited, time spent).
    • Legal basis: Art. 6(1)(a) GDPR (your consent via the cookie banner).
  • Newsletter (if applicable): If you subscribe, we collect your email address.
    • Legal basis: Art. 6(1)(a) GDPR (your explicit consent).

4. Data Retention Period

We store your personal data only for as long as necessary:

  • Inquiries: For the duration of the correspondence and for a period of up to 2 years after its conclusion (unless a contract is signed).
  • Contracts: For the period required by tax and accounting laws (usually 5–6 years).
  • Analytics: According to the expiration dates of specific cookies (usually from 30 days up to 2 years).

5. Recipients of Data

Your data may be shared with trusted third-party service providers who assist us in operating our business:

  • IT service providers and hosting companies.
  • Analytical tool providers (e.g., Google Analytics).
  • Marketing and CRM software providers.
  • Logistics partners (only if necessary to fulfill a specific request or service).

All third-party providers are bound by Data Processing Agreements (DPA) to ensure your data remains secure.

6. International Data Transfers

If we transfer data outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transfer to countries that the European Commission has deemed to provide an adequate level of protection.
  • Use of specific Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Your Rights under GDPR

You have the following rights regarding your personal data:

  1. Right of Access: You can request a copy of your data.
  2. Right to Rectification: You can request that we correct inaccurate data.
  3. Right to Erasure (“Right to be Forgotten”): You can request that we delete your data under certain conditions.
  4. Right to Restrict Processing: You can ask us to suspend processing your data.
  5. Right to Data Portability: You can request a transfer of your data to another entity.
  6. Right to Object: You can object to processing based on our legitimate interests.
  7. Right to Withdraw Consent: If we process data based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at: [info at flexlogistics.eu].

8. Cookies and Tracking Technologies

Our Website uses cookies to improve your experience.

  • Necessary Cookies: Required for the website to function.
  • Analytical/Performance Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
  • Marketing Cookies: Used to track visitors across websites to display relevant ads.

You can manage your cookie preferences at any time through the cookie settings banner on our Website or via your browser settings.

9. Right to Lodge a Complaint

If you believe that our processing of your personal data violates GDPR, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your residence or place of work. (e.g., Prezes Urzędu Ochrony Danych Osobowych in Poland).

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.